Healthcare Support Worker Learning Labs

Are you interested in Healthcare Support Worker retention?

Join the Retention Learning Labs to find out more!


Thanks to the efforts of our colleagues across the regions, we have welcomed over 13,000 new HCSWs to the NHS since January 2021, over half of which are new to healthcare. Our focus must now turn to the retention of this valuable workforce, to ensure that they are supported, developed and empowered to thrive in their roles.

NHS England and NHS Improvement’s Healthcare Support Worker retention workstream are delivering a series of 6 interactive “Retention Learning Labs”, to share learning, practice and innovation as well as an opportunity to consider the latest data and evidence on HCSW retention.

Session 2 will be held on Thursday 8th July 2021 (10:30am-12:30pm) and more information can be found here, including a link to book onto the session.

Future sessions:

Session 1 – Thursday 24th June (14:00-16:00)
Evidence and Opportunities

Session 2 – Thursday 8th July (10:30-12:30)
Attraction, Recruitment and Induction

Session 3 – Thursday 9th September (10:30-12:30)
New to Role  (booking information to follow)

Session 4 – Thursday 7th October (10:30-12:30)
Morale  (booking information to follow)

Session 5 – Thursday 11th November (10:30-12:30)
Health and Wellbeing  (booking information to follow)

Session 6 – Thursday 9th December (10:30-12:30)
Career Development and Progression  (booking information to follow)


NE&Y Inclusion Event

Inclusion – Creating the ideal environment for colleagues to disclose their protected characteristics

Are you interested in creating an environment that is based on openness and transparency?

Would you like to share good practice and learning?


If so, NHS England would like to welcome you to their free inclusion event:

Thursday 29th of April 2021

9:30am – 12 noon

This workshop is open to all Health, Care and VSO colleagues with lived experience in the North East and Yorkshire region.

The workshop will stimulate discussion about the environment that we need to create to get our more diverse staff to disclose.

Further information, including how to register for the event, can be found here.

Volunteer for the NHS!

As Coronavirus continues to greatly impact our lives, the NHS is looking for volunteers to help to keep people in England safe and assist with delivering vital services, including the Coronavirus Vaccination Programme which is due to begin soon. This volunteer programme has been set up by NHS England and NHS Improvement, working with the Royal Voluntary Service and the GoodSAM app.

There are currently 6 roles that are part of the NHS Volunteer Responders programme, developed to help local communities:

Community Response Volunteers collect shopping, medication or other essential supplies and deliver these to people who are self-isolating. A DBS is not required for this role.

Community Response Plus Volunteers support people who have been identified as living with a significant vulnerability by referrers. An enhanced DBS check with barred list is required for this role.

Patient Transport Volunteers transport patients back home after they have been discharged from hospital or transport patients to medical appointments.

NHS Transport Volunteers transport supplies, equipment and/or medication between NHS services and sites and may assist pharmacies with medication deliveries.

Check In and Chat Volunteers provide short term telephone support to people who are at risk of loneliness as a consequence of self-isolation.

Check In and Chat Plus Volunteers provide 3 telephone calls a week to the same person for a duration of 10 weeks.

Further information about the Volunteer Programme, including information on who you will be helping, how the programme works and stories from other volunteers, can be found here.

Volunteers must be over 18 and not displaying any symptoms of the Coronavirus, including a high temperature or a dry cough. To sign up, volunteers must fill out a simple online form, prove their identify and for some roles must pass an enhanced DBS check. Once checks have been completed, volunteers will be able to sign in to the GoodSAM Responder app and indicate when they are available to go ‘on duty’. Volunteers will then be able to pick up local volunteer tasks.

If you would like to volunteer for the NHS the sign up form can be found here.