Healthcare Support Worker Learning Labs

Are you interested in Healthcare Support Worker retention?

Join the Retention Learning Labs to find out more!


Thanks to the efforts of our colleagues across the regions, we have welcomed over 13,000 new HCSWs to the NHS since January 2021, over half of which are new to healthcare. Our focus must now turn to the retention of this valuable workforce, to ensure that they are supported, developed and empowered to thrive in their roles.

NHS England and NHS Improvement’s Healthcare Support Worker retention workstream are delivering a series of 6 interactive “Retention Learning Labs”, to share learning, practice and innovation as well as an opportunity to consider the latest data and evidence on HCSW retention.

Session 2 will be held on Thursday 8th July 2021 (10:30am-12:30pm) and more information can be found here, including a link to book onto the session.

Future sessions:

Session 1 – Thursday 24th June (14:00-16:00)
Evidence and Opportunities

Session 2 – Thursday 8th July (10:30-12:30)
Attraction, Recruitment and Induction

Session 3 – Thursday 9th September (10:30-12:30)
New to Role  (booking information to follow)

Session 4 – Thursday 7th October (10:30-12:30)
Morale  (booking information to follow)

Session 5 – Thursday 11th November (10:30-12:30)
Health and Wellbeing  (booking information to follow)

Session 6 – Thursday 9th December (10:30-12:30)
Career Development and Progression  (booking information to follow)


NHSE&I Retention Masterclass

NHS England and Improvement are running a ‘Retention Masterclass’ on Monday 5th July 2021, 4:00-5:00pm.

The session will be run via MS Teams, is open to colleagues nationwide from across all sectors and will focus on how we can work together to support better retention of our newly qualified nurses but with the appreciation that much of this learning/insight will be applicable to the wider workforce.


The session will be chaired by Professor Mark Radford, Chief Nurse, Health Education England & Deputy Chief Nursing Officer for England and will feature the following speakers:

– Jess Sainsbury and Kendal Andreason, Representatives on the Royal College of Nursing’s Newly Qualified Nurse Forum who will provide some context around what matters to newly qualified nurses.

– Dr Jane Wray, University of Hull, providing an overview of the research findings from the STaR project: Supporting the Transition and Retention of Newly Qualified Nurses.

– Nicola Buckle, Practice Development Matron, Hull Teaching Hospitals NHS Trust, who will present some of the trust’s work linked to the STaR project and a flavour of what the organisation have been doing more broadly to retain early career nurses.


The event flyer can be accessed here, which contains the link to register for your place.